At Golivewater, we are committed to providing our customers with the highest quality ionized alkaline water machines. We understand that sometimes, circumstances may arise that require you to cancel or request a refund for your purchase. To ensure a smooth and hassle-free experience, we have outlined our refund and cancellation policy below.
Refund Policy
60 Days Money-Back Guarantee: If you are not completely satisfied with your Golivewater ionized alkaline machine, you may return it within 60 days of the original purchase date for a full refund. The product must be in its original packaging, unused, and in the same condition as when it was received.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. We will arrange for a replacement or refund, depending on your preference.
Refund Process: To initiate a refund, please contact our customer support team with your order number and reason for the return. Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product. Please note that customers are responsible for return shipping costs.
Refund Timeframe: Once we receive your returned product and confirm that it meets our return criteria, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.
Cancellation Policy
Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow our return process to receive a refund.
Subscription Cancellation: If you have subscribed to a recurring delivery service for filters or other consumables, you may cancel your subscription at any time by contacting our customer support team. Please note that any orders already processed and shipped cannot be canceled and will need to follow our return process for a refund.